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Personal Banking

 

Banking Services Phone No. Service Hour
Phone Banking (852)29296888 Mon-Friˇ@09:00-17:00
Satˇ@ˇ@ˇ@09:00-13:00
General Enquiry (852)22699699 Mon-Friˇ@09:00-23:45
Satˇ@ˇ@ˇ@09:00-18:00
ATM Card Lost Report (852)22349319 24 hours

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Investment (Securities Trading) Phone No. Service Hour
Securities Trading (VIP) (852)22699833 Mon-Friˇ@09:00-17:00
Satˇ@ˇ@ˇ@09:00-13:00
Securities Trading (852)29133833 Mon-Friˇ@09:00-17:00
Satˇ@ˇ@ˇ@09:00-13:00
Stock Quote Enquiry (852)23598333 24 hours

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Investment (FX Margin Trading) Phone No. Service Hour
FX Margin Trading (VIP) (852)22699333 Mon-Friˇ@08:00-03:30
Satˇ@ˇ@ˇ@09:00-13:00
FX Margin Trading (852)22699233 Mon-Friˇ@08:00-03:30
Satˇ@ˇ@ˇ@09:00-13:00
Privileged Customer Service (852)22699033 Mon-Friˇ@09:00-17:00
Satˇ@ˇ@ˇ@09:00-13:00

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Credit Card Phone No. Service Hour
Customer Services (852)22699699 24 hours
Credit Card Lost Report (852)28368828 24 hours
Emergency Assistance Toll-Free Number
Call-collect numbers
(If you are not present in any one of the countries listed on below)		 61292513704
14105819994		 24 hours
GCAS toll-free number Australia 1800450346 24 hours
  Austria 0800293084 24 hours
  Belgium 080078465 24 hours
  Brazil 08008913680 24 hours
  Canada 18666391911 24 hours
  China - Southern1 108004400027 24 hours
  China - Northern2 108007440027 24 hours
  Denmark 80883399 24 hours
  Finland 0800-11-0057 24 hours
  France 0800904349 24 hours
  Germany 08001822891 24 hours
  Greece 0080044121092 24 hours
  Hong Kong 800900782 24 hours
  Hungary 0680014352 24 hours
  Indonesia 01803441600 24 hours
  Ireland 1800509042 24 hours
  Italy 800781769 24 hours
  Japan 00531440022 24 hours
  Korea 00308440050 24 hours
  Luxembourg 0800-2012 24 hours
  Macau 0800454 24 hours
  Malaysia 1800802997 24 hours
  Mexico 001-800-847-2911 24 hours
  Netherlands 08000232964 24 hours
  New Zealand 0508600300 24 hours
  Norway 80011570 24 hours
  Philippines 180014410015 24 hours
  Portugal 800844034 24 hours
  Singapore 8004481250 24 hours
  South Africa 0800-990-475 24 hours
  Spain 900948966 24 hours
  Sweden 020790939 24 hours
  Switzerland 0800835274 24 hours
  Taiwan 00801444123 24 hours
  Thailand 0018004413485 24 hours
  Turkey 00-800-13-535-0900 24 hours
  UK 08001695189 24 hours
  USA Main Land 18667659644 24 hours

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Mortgage Phone No. Service Hour
Mortgage Please contact our Branch/Sub-Branch Mon-Friˇ@09:00-17:00
Satˇ@ˇ@ˇ@09:00-13:00

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Loan Phone No. Service Hour
Loan (852)22699699
After language selection, press 5 - 0		 Mon-Friˇ@09:00-23:45
Satˇ@ˇ@ˇ@09:00-18:00

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Insurance Phone No. Service Hour
Insurance (852)22699699
After language selection, press 5 - 0		 Mon-Friˇ@09:00-23:45
Satˇ@ˇ@ˇ@09:00-18:00

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MPF Phone No. Service Hour
General Enquiry-IVR
(Scheme Member only)		 (852)28357222 24 hours
General Enquiry (852)22699699
After language selection, press 4 - 0		 Mon-Friˇ@09:00-18:00

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BComBEST Services Phone No. Service Hour
BComBEST Services (852)22699699
After language selection, press 3 - 1		 Mon-Friˇ@09:00-23:45
Satˇ@ˇ@ˇ@09:00-18:00

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BOCOM Fortune Services Phone No. Service Hour
BOCOM Fortune Services (852)22699699
After language selection, press 3 - 2		 Mon-Friˇ@09:00-23:45
Satˇ@ˇ@ˇ@09:00-18:00

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For Credit Card Services only.
Remark:

  1. China - Southern: Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan and Zhejiang.
  2. China - Northern: Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang.
  3. All the above services are not provided by Bank of Communications Co., Ltd. Hong Kong Branch ("the Bank") and the Bank accepts no liability for any claims or complaints arising in conjunction with the services provided.
  4. The hotline only provides arrangement and assistance services, all medical and other related service charges shall be borne by the customers.
  5. The Bank reserves the right of making final decision on all matters relating to the above services.